Return Policy

Return and Exchange Policy

At Glowaholic, we strive to ensure your satisfaction with every purchase. Our return and exchange policy are designed to provide you with peace of mind and convenience. Please read the following guidelines carefully:

Eligibility:

The right to return or exchange a product is extended to all our valued customers, encompassing every item available in our shop. All products offered on our platform are subject to our exchange and refund policy as outlined on this page.

Conditions for Returns and Exchanges:

Products must be returned or exchanged in their original condition, including all packaging materials. Returns must be initiated within three (3) days, while replacements can be requested within seven (7) days from the date of purchase. To request a return or exchange, please contact us via the Contact Us page or by using our provided phone numbers.

Procedure:

To facilitate the return or exchange process, kindly provide a photograph of the product along with your city, address, and order number. This information will help us swiftly address any issues, such as product defects or discrepancies.

Refunds:

If the product received differs significantly from its description on our website, a full refund will be issued to the customer. Please note that we are not liable for discrepancies arising from customer expectations not explicitly stated on the product page.

Restocking Fee:

In cases where the product is returned without any defect or issue, and the customer simply decides not to keep it, a restocking fee of 30% will be deducted from the refund amount.

Contact Us:

If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority, and we are here to assist you every step of the way.

Thank you for choosing Glowaholic. We appreciate your trust in us.